A: The WSDL is found in the "Technical" folder. The file name is "VLER DAS Gateway ICD".
A: D2D allows for the submission of an incomplete claim as long as it has the minimum set of identifying information (Veteran found, POA (power of attorney) matches). The Veterans Benefits Management System (VBMS) will accept the submission to the eFolder and send back a Claim ID and the Claim date of when the submission hit the VLER Gateway.
Please note: The D2D project team strongly encourages VSOs to submit only fully developed claims (FDC). However, D2D will permit a VSO organization to submit an incomplete claim in accordance with existing VA rules and policies.
A: The VSO system decides how to send Batch submissions. The submissions can be sent real-time or set to be sent on a recurring schedule. It is up the VSO system to decide how and when to send Forms and Attachments. It is advised to send D2D Attachments at off-peak hours to avoid clogging up Network traffic.
A: Batch submissions are treated as single submissions by D2D and can be tracked individually. Each transmission will have its own unique transmission ID, date and time-stamp, and other identifying traits.
Q: Do you need me to send a confirmation message to forward the package?
A: No. D2D will not require you to send a confirmation message. However, D2D will send you a confirmation message back once the Form and all attachments are successfully received.
Q: How will error messaging and status work?
A: For Phase 1 of D2D, the two messages that will be sent back to the VSO system from the VIERS Message Broker will be:
- Confirmation Message that Form and All Attachments have been received. Claim ID will be sent in the message.
- Error Message that Veteran cannot be found.
- POA Not Found, or POA doesn't match what is on record.
Subsequent Phases of D2D will expand on the types of messages that will be sent back. For example, Claim Status, and specific Form messages.
Q: How can I send additional Evidence days or weeks after I sent the initial claim?
A: For non-FDC claims, you can send additional evidence in the prescribed PDF format up to 364 days after the initial Form submission.
Note: The longer the wait for additional evidence, the longer it will take to process the claim.
Q: I sent a paper claim before I connected to D2D, and now I want to send evidence for that claim via D2D.
A: If you know the Claim ID for the paper claim, then you can send additional evidence through D2D in the provided PDF format.
Q: How do I send a Supplemental Claim?
A: Supplemental claims can be submitted using the same format as the original claim.
Q: If one of the attachments gets corrupted during transmission, what error message do I get back, and how do I resend?
A: There is no error message sent back if a file gets corrupted during transmission. However, VSO systems can check status by viewing the manifest at any time by using the 'Check Status Response'.
Manifest will contain number of items sent, and items received.
If any of the items have NOT been received, VSO can re-send the missing attachments up to 365 days from the initial submission.
Q: If you get an incomplete package (e.g., I send one form and three docs, and you receive one form and two docs ), what will you do? How will I know?
A: The D2D system will keep the Form and Attachments in Temporary (Inflight storage) until all the attachments are received.
Q: How will D2D accommodate the changing of any of the forms?
A: If OMB changes any forms, then the XML will not be affected if the change is cosmetic. Only if the data change will there need to be a modification to the XML schema.
Q: How can we securely send network information over email to the D2D mailbox?
A: D2D recognizes the sensitivity of sending server information via email. We will provide partners two methods to get the information to the D2D Team: (1) partners may complete the Onboarding Spreadsheet to include only non-sensitive information, and then a member of the D2D team will call and manually enter the remaining information, or (2) partners can complete the Onboarding spreadsheet, password-protect the file, and email it to D2D. We will then call you to verbally receive the password for opening the spreadsheet.
Q: Do you require a wet signature for the 41-42, or will a digital signature suffice?
A: According to existing policy, the 41-42 must be signed. This may be a wet signature (i.e., scanned document) or a digital signature via an electronic signature pad.
Q: Is it possible to certify the vendors?
A: VA welcomes this idea and will need to conduct additional analysis on how a vendor certification program would work.
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